Double Layered Cup with Gold Bottom TPA230-01B

The successful delivery of the first order is not the end of our cooperation, but the real starting point for building a long-term trusting relationship between both parties. Within less than a month after the customer received the first batch of our 80ml ceramic double-walled espresso cups (Mini Double Walled Coffee Cup CM80-01A) and launched them into their store, we took the initiative to follow up and learn about the product’s market performance. We received the good feedback that the product sold exceptionally well and market acceptance far exceeded expectations. This not only proved the competitiveness of the product itself, but also strengthened our customer’s confidence in further developing this niche market.

Based on the strong sales momentum, the customer quickly decided to place a new order. Originally, his procurement cycle was to restock every two months to maintain a steady supply. However, considering that many factory would close for the Chinese New Year holiday, he decisively brought forward his repeat order to avoid stock outs that could disrupt his sales flow.

Right after receiving the customer’s payment, we immediately coordinated with our production team to prioritize his order in the production schedule.This ensured a smooth transition in his supply chain so that his market pace would not be affected in any way.

As the product continued to sell well in the market, our customer carefully collected feedback from his consumers. Some users reported that water could enter through the hole at the bottom of the cup when it was cleaned in a dishwasher. The customer took this detail very seriously and communicated with us at the earliest opportunity. We have always believed that every piece of feedback from users is an important opportunity for product improvement.

In response to this situation, we quickly arranged our technical team to analyze and evaluate the issue, and proposed an optimized solution: sealing the bottom hole with professional ceramic adhesive. Without affecting the structural safety and aesthetic appearance of the product, this measure completely solves the water ingress problem. The solution not only preserves the overall quality of the product, but also further improves the experience for end users. The customer expressed high recognition for our solution and gladly accepted this upgrade.

We have always upheld one core philosophy: we do not merely manufacture products, but also help our customers continuously refine their offerings and strengthen market competitiveness. During our cooperation, the customer also openly shared his past experience working with other suppliers. Other suppliers didn't attach importance to quality control, which adversely affected his business.

As a result, he now arranges inspections by professional third-party testing agencies for every order batch, to ensure all products fully meet market standards.

In the latest inspection, the third-party inspector spoke highly of our products. He stated that this was one of the best-quality ceramic batches he had ever inspected. The product demonstrated extremely high manufacturing standards in terms of structural integrity, visual consistency and overall craftsmanship.

This recognition from a professional QA inspector is not only an affirmation of our manufacturing capability, but also the best proof of our consistent adherence to high-standard quality management.

We deeply understand that, as a premium brand, product quality and supply stability are the cornerstone of the business. Therefore, we always uphold an altruistic philosophy and regard our customers’ businesses as our own. From product optimization, production planning and quality control to delivery execution, we take the initiative to manage every critical step for our customers, enabling them to focus more on market expansion and brand building without being distracted by supply chain issues.

Our customer has also repeatedly expressed his trust and recognition in our cooperation. The rapid repeat orders stem not only from market success, but also from the solid foundation of trust between us. From our very first collaboration to swift repeat orders, from product delivery to continuous improvement, we have always moved forward hand in hand with our customers. We will continue to uphold the service philosophy of “customer success-oriented”. With professionalism, responsibility and altruism, we will help more customers build truly competitive products and achieve long-term, steady growth.

We always believe: only by creating real value for customers can cooperation go further.