This is a real collaboration story with Sally — a professional trader from China who assists clients in sourcing porcelain coffee cup customization as brand gifts.

Initially, Sally’s client had clear requirements: the product needed not only to be aesthetically refined but also to feature a custom brand logo on the cup, all while maintaining strict cost control. When browsing our factory page, Sally had been deeply impressed by our professional background and experience of 24 years dedicated to the design and manufacturing of coffee products. So when she received the actual order, we were the first supplier she thought of. She sent us the only sample for analysis and quotation.

Why Do Customers Choose to Cooperate with Us

Professional Evaluation and Efficient Response

After receiving the sample, we quickly organized a team to evaluate the product structure and manufacturing techniques. It was a cup with a "three-part mold" structure, it involves higher production requirements, and the custom logo required special matte finishing process treatment. We held a video meeting with Sally to clarify the end client’s project needs and budget priorities.

Evaluating Price Against Real Value: Winning Through Quality

After providing the formal quote, Sally honestly told us: "Your price is higher than several other suppliers. The client may not accept it, especially since they are not experts in porcelain and will likely compare based on price alone." She hoped we could send the sample to other suppliers for comparison before making a final decision.

We understood the client’s cost concerns but communicated sincerely: "Price is only one factor. More important are product quality and service reliability throughout the delivery process. Only high-quality products and professional cooperation can create long-term value for the client."

Eventually, Sally asked us and another supplier to produce samples simultaneously for quality comparison. Our production team completed the high-quality sample in just one week. After comparing our sample with those from other suppliers, the client expressed strong approval. Whether it was the glaze texture, color consistency, or the details of the matte logo craftsmanship, everything reflected our relentless pursuit of perfection. Her client realized: a product that truly represents brand image must offer matching price and value. So, they chose to officially cooperate with us.

Why Did You Choose Us Among So Many Suppliers?

Later, we interviewed Sally: "Why did you choose us among so many suppliers?" Sally replied: "I saw the following values in your company."

1.Outstanding product quality standards that match our brand’s high requirements — "Because our brand prioritizes quality, although other suppliers offered lower prices, the moment we compared the products, it was clear that your quality was superior. It aligns with our brand standards and better represents us. Choosing ordinary low-quality products might save costs, but it would harm our overall brand image."

2.Professionalism and thoughtful service that make me feel assured and save effort — "Even though I lack industry-specific experience, you professionally provided suggestions on craftsmanship, cup shape, logo techniques, and potential issues during production. Your comprehensive support helped me communicate more efficiently with my end client, making the project progress smoothly and giving me peace of mind."

3.Exceptional service — "You quickly assisted with custom box design, stickers, instruction cards, and drawing services, rapidly presenting designs that improved my communication efficiency with the end client."

4.Risk management in advance — "During the sampling process, you helped me identify and avoid risks early on, such as potential logo blurring, design placement issues, or color deviations after firing. You tested and advised in advance, preventing passive situations where problems might only emerge mass production."

In this project, although our quote was not the lowest, we won trust through professionalism and sincerity. We always believe that helping customers achieve their brand value is the reason we exist and also our mission.