Helping a German Customer Expand into the Espresso Cup Market

It all started with an inquiry from a German Amazon seller. Martin contacted us through our official website, seeking espresso cups with a capacity between 70-100ml to capitalize on an emerging product opportunity he had identified in the German market.

After understanding his needs, we immediately recommended the classic Mini Double Walled Coffee Cup CM80-01A. Featuring a double-walled insulated ceramic structure and an egg-shaped design, this cup not only offers excellent heat retention but also boasts stunning aesthetics, making it a perfect match for espresso drinking. After learning the detailed specifications and selling points, the customer decided to order 80 samples for testing to verify market response.

As an experienced manufacturer, we fully understand the expectations and risk management needs of new sellers during the product validation phase. During sample production, we actively collaborated to ensure high-quality and efficient delivery, helping clients complete initial market testing as quickly as possible.

During the testing period, we maintained close communication, proactively collected feedback, and provided suggestions for optimizing product details and packaging. After initial success, the client expressed interest in placing a formal order. However, regarding price and delivery terms, they sought a price significantly lower than our ex-factory price, utilizing FOB terms.

Faced with this challenge, we consistently prioritized customer focus and shared success. We coordinated internal resources to optimize the client's cost structure across multiple dimensions, including raw materials, manufacturing processes, and packaging, ensuring they met their price expectations to the greatest extent possible while ensuring quality. We understand that for sellers new to the Amazon marketplace, every initial investment is crucial. We are willing to work with them in a sincere and collaborative manner, sharing the risks of trial and error and exploring market potential together.

During the order fulfillment process, based on market feedback, the client upgraded the product from single-packaging to bundled packages of two, four, and six pieces, further enhancing the consumer experience. He also specially customized a branded thank-you card to enhance buyer loyalty and brand loyalty. We rigorously implemented this process, not only manually wiping and repeatedly inspecting each cup to ensure it was dust-free and spotless, but also meticulously meticulously presenting each product with flawless packaging.

Throughout the entire collaboration, we maintained transparent and timely communication, regularly updating the client on production progress, ensuring they could stay informed of project milestones even from their location in Germany. The client has repeatedly expressed their trust and satisfaction, saying, "You are extremely professional and have thoughtfully considered every step. I'm so glad I chose DHPO."

This is not only a testament to our professionalism and service, but also a testament to our core philosophy of "customer success first." In the future, we will continue to work alongside global e-commerce sellers, providing one-stop solutions from product design, manufacturing, packaging, to on-site fulfillment. We believe that only by truly serving our customers can we achieve greater success and reach new heights.