The journey began with a Jordanian customer whose café is based in Saudi Arabia. He spotted our Double Layered Cup with Gold Bottom TPA230-01B on our official website and inquired if we could customize the base to rose gold, prompting us to promptly convene an internal meeting and develop a feasible solution for him.

Late-night Dedication For Your Tailored Optimal Solution

However, after we presented the proposal to the customer, he did not provide any further response. Adhering to our original aspiration of helping customers achieve success, we kept his needs firmly in mind, persisted in maintaining regular contact with him, and took the initiative to understand his difficulties and offer assistance. A few days later, the customer responded and selected more than thirty products from our website. We patiently and meticulously demonstrated the details of each product for him, and we hope to hold a video conference with the customer to further explain more details and offer a better solution.

After the meeting began, we introduced the details of the products. He hoped to achieve a decal effect to present the brand’s visual identity featuring rose gold and black. However, producing decal effects has a specific minimum order quantity (MOQ) requirement and he was worried about the quantity of the first order can't reach the MOQ. With our philosophy of altruism, after understanding his worries, we upheld our original intention of helping our customer to realize their brand value, we tailored a solution specifically for him on the spot.

We introduced our light customization service to the customer. We formulate solutions tailored to his specific needs, offer expedited delivery support to help them launch his market sales earlier. Additionally, we arrange shipping services for him, providing full-process guarantee through our one-stop service. This allows the client to focus on market sales, with complete peace of mind and no unnecessary hassles.

After the meeting, we did our best to resolve the issue of laser logo clarity to meet our customer's need. Meanwhile, we captured and collected photos and videos during the process and sent to the customer. Regarding the size and placement of the logo, we held a meeting with the design department, proactively created and presented design mockups for the customer to choose from, saving him considerable time and effort. For the parts that needed revision, we adjusted them patiently, with the sole aim of offering the best solution.

Shortly after, in order to confirm the final styles, quantities and packaging methods, we held the second meeting with the customer till late night. The customer intended to customize colorful gift boxes for all products, yet customized gift boxes also come with a MOQ requirement. After understanding the his needs, we suggested using our existing packaging first, and then leveraging customized self-adhesive labels to showcase the differentiated value of his brand. The customer approved of this idea and accepted the proposal.

At the time of payment, the customer’s payment email encountered a minor issue, and we proactively assisted his team in resolving it. Subsequently, we created logo renderings for the client, arranged for sample production, and confrim every detail step by step.

During the production process, we timely and proactively updated the progress to him via photos and videos, strictly controlled product quality, let our customer know about the whole progress, and made him feel our 100% commitment to each project.

In order to enable the customer to receive the products and arrange for their market launch as soon as possible, every member of our team devoted themselves to join in.

Ultimately, we adopted a phased shipping approach. At present, all goods have been successfully shipped out and the client is about to receive the first batch of goods.

In this project, we have once again deeply realized that what clients need is not only high-quality products crafted with dedication, but also partners who can provide support when it matters most.

We will continue to insist on the principle of "customer first", grow hand in hand with our customers and help them fulfill their brand value. We firmly believe that only with sincerity and the highest quality service can we earn long-term trust.